Frequently Asked Questions
Thank you for your interest in The Westin Maui Resort & Spa. Below are some of the most frequently asked questions from rental cars to whale-watching.
If you have any further questions, please don't hesitate to contact us.
Frequently Asked Questions about Resort and Activities:
How far is the hotel from the airport?
Do you have a spa?
Do you have a children's program?
Do you have a rental car company on property?
What activities are nearby?
Is there a golf course nearby?
Does the hotel provide high-speed Internet access?
How many restaurants are on property?
Does the hotel provide beach and pool towels?
How many swimming pools does the hotel have?
What are some things I shouldn't miss while on Maui?
I heard I'd see whales ... is this true?
Is there an ATM on property?
What credit cards do you accept on property?
Where can I get directions for areas around the resort and around the island?
How can I arrange for a luau, tours and activities while on Maui?
Frequently Asked Questions About Rooms:
What time is check-in and check-out?
Do you have non-smoking rooms?
Are there hair dryers in the rooms?
Do the rooms have microwaves or refrigerators?
Can I get a rollaway bed in my room?
Can I upgrade my room at check-in?
When will my room be serviced?
How far is the hotel from the airport?
About a 10-minute drive from Kapalua (West Maui) Airport and about a 27 mile or 45-minute scenic drive from Kahului Airport.
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Do you have a spa? What's available in it?
Yes, we do. In 2004, we opened the newest resort spa on Maui. The luxurious facility boasts 16 treatment rooms, an oceanview lounge, full service beauty salon and state of the art Westin Workout facility. An abundance of pampering offerings are available, including facials, massages, body treatments, manicures, pedicures, make-up and hair salon services.
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Do you have a children's program?
We certainly do. It's called the Keiki (children's) Kamp and offers daily & evening services and activities for children ages 5-12.
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Do you have a rental car company on property?
Absolutely. AVIS is located conveniently next to our concierge desk and offers a variety of vehicles to choose - from sports sedans to open top jeeps so you catch some rays.
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What activities are nearby?
Just about everything you can imagine. For the water fanatics - we have kayaking, snorkeling, scuba diving, parasailing, catamaran cruising or just plain tanning on world famous Ka'anapali Beach. For the landlubbers, we have some fantastic hiking trails, historic sites to visit, ATV riding, horseback riding. When it comes to shopping, just steps from the hotel is Whalers Village Boutique Shopping Center which features over 60 shops & a host of family type restaurants. Also, close by is the infamous Sugar Cane Train, in addition to five world class Golf Courses and lively Lahaina Town. If you're not having fun while your here - it's probably your own fault. Click here for more info.
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Is there a golf course nearby?
Yes, we boast two-18 hole Ka'anapali Golf Courses which are walking distance from the hotel or if you prefer there is a complimentary shuttle that can take you there from the hotel lobby. In addition, there are 3 more golf courses located about 10 minutes from the Westin Maui at a resort named Kapalua (host of the Mercedes Championship each year) Click here for more info.
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Does the hotel provide high speed internet access?
Yes, now in every guest room and suite. Use of HSIA is included in the $18 daily resort fee. Theres also a business center where high speed internet service is available.
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How many restaurants are on property?
3 tropical restaurants and 3 bars. We have an all-day dining restaurant located by our stunning waterfalls, as well as our oceanfront dinner restaurant, breakfast café for our early risers and a daily snack shop. Click here for menus and reservations.
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Does the hotel provide beach & pool towels?
Yes, our beach & pool service area provides towels to registered guests. The pool area opens at 8am until dusk. Our beach shack is the best place to pick up a little lotion, a little book and a BIG inner tube to while away the hours floating in the pool.
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How many swimming pools does the hotel have?
The Westin Maui is an aquatic playground for the young and the young at heart. It offers an amazing 85,000 square feet of pool decks with swim-through grottos and 2 separate spas inter-connecting five heated pools! HOTTEST feature - A huge 128 foot super slide and adults-only pool deck. We have a smaller slide for the keiki which is just as much fun. The pool experience is part of what makes the Westin Maui - The best place to 'make a splash'.
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What are some things I shouldn't miss while on Maui?
Majestic Mount Haleakala - a 10,000-foot extinct volcanic crater - the world's largest. Black Rock Cliff Diving ceremony at our sister hotel, the Sheraton Maui Resort. The road to Hana - truly unspoilt beauty. Horseback riding in upcountry Maui. The view of the sunset on Ka'anapali Beach - you'll too discover just why this beach is voted amongst the best in the world. Be prepared to encounter some lifelong memories. For more must-sees, please click here.
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I heard I'd see whales, is this true?
This depends on what time of the year it is& the graceful and gargantuan humpback whales migrate from Alaska mostly between December April, however, some may arrive as early as November and leave as late as May. Our on site catamaran, Gemini, is famous for some of the best whale watch cruises on the magic isle and this is NOT to be missed, if you can help it.
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Is there an ATM on property?
Yes! Now you can never run out of money while your on vacation!....(at least while there's money in the vault)
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Which credit cards will you accept on property?
Just about all of them - Visa, MasterCard, American Express, Discover, Diners and JCB.
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Where can I get directions for areas around the resort and around the island?
Please stop by the valet desk. We have a map of the island and will be more than happy to put you in the right direction.
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How can I arrange for a luau, tours and activities while on Maui?
Our activities specialists at the American Express Tours & Activities Desk will be happy to arrange these things for you. We highly recommend contacting them prior to arrival at 800-347-5852.
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What time is check-in and check-out?
Check-in is after 3:00pm, while check-out is at 12:00pm.
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Do you have non-smoking rooms?
All rooms at The Westin Maui Resort & Spa are Non-smoking!
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Are there hair dryers in the rooms?
All guest rooms are equipped with a hair dryer, iron, ironing board and coffee maker.
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Do the rooms have microwaves or refrigerators?
Yes, all of our rooms have mini-refrigerators for your use. None of our rooms have microwaves at this time.
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Can I get a rollaway bed in my room?
Some of our rooms will accommodate a rollaway bed, however, not all rooms can. If you have a request, please contact the hotel and we will try our best to fulfill your request.
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Can I upgrade my room at check-in?
Please inquire at the check-in desk upon your arrival as to the availability of higher room categories. There is an associated cost to the various room views.
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When will my room be serviced?
Housekeeping services the rooms between 8:30am and 4:00 pm. Should you wish to have your room serviced at a specific time, just let us know and we'll be happy to accommodate your request.
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