Frequently Asked Questions
Frequently Asked Questions about Resort and Activities:
Please submit your billing inquery via this online form: www.wmauibilling.com
How far is the hotel from the airport?
About a 10-minute drive from Kapalua (West Maui) Airport and about a 27 mile or 45-minute scenic drive from Kahului Airport.
Do you have a spa? What's available in it?
Yes, we do. In 2004, we opened the newest resort spa on Maui. The luxurious facility boasts 16 treatment rooms, an oceanview lounge, full service beauty salon and state of the art Westin WORKOUT facility. An abundance of pampering offerings are available, including facials, massages, body treatments, manicures, pedicures, make-up and hair salon services.
Do you have a children's program?
We certainly do. It's called the Westin Family Kids Club and offers daily & evening services and activities for children ages 5-12.
Do you have a rental car company on property?
Unfortunately, no. However, an AVIS courtesy phone is located conveniently next to our concierge desk. They offer a variety of vehicles to choose - from sports sedans to open top jeeps so you catch some rays.
What activities are nearby?
Just about everything you can imagine. For the water fanatics - we have kayaking, snorkeling, scuba diving, parasailing, catamaran cruising or just plain tanning on world famous Ka'anapali Beach. For the land lovers, we have some fantastic hiking trails, historic sites to visit, ATV riding, horseback riding. When it comes to shopping, just steps from the hotel is Whalers Village Boutique Shopping Center which features over 60 shops & a host of family type restaurants. Also, close by is the five world class Golf Courses historic Lahaina Town. Click here for more info.
Is there a golf course nearby?
Yes, we boast two-18 hole Ka'anapali Golf Courses which are walking distance from the hotel or if you prefer there is a complimentary shuttle that can take you there from the hotel lobby. In addition, there are 3 more golf courses located about 10 minutes from the Westin Maui at a resort named Kapalua (host of the Mercedes Championship each year) Click here for more info.
Does the hotel provide high speed internet access (HSIA)?
Yes, now in every guest rooms and lobby areas. Use of HSIA is included in the $30 daily resort charge. To access a computer terminal please visit our Business Center on the lobby level.
How many restaurants are on property?
1 oceanfront restraunt and 1 tropical restaurant featuring all-day dining located by our pool. In addition, we have three bars and two daily snack shop named Colonnade Cafe perfect for our early risers and Sea Dogs for pool and beach goers.
Click here for menus and reservations.
Does the hotel provide beach & pool towels?
Yes, our beach & pool service area provides towels to registered guests. The pool area opens at 8am until dusk.
How many swimming pools does the hotel have?
The Westin Maui is an aquatic playground for the young and the young at heart. It offers an amazing 87,000 square feet of pool decks with a swim-through grotto and hidden whirlpool along with an adults-only pool deck with a Jacuzzi; 5 separate inter-connecting pools and the most exciting feature - a huge 128 foot super slide! We also have a smaller slide for the keiki (children) which is just as much fun for them. The pool experience is a part of what makes the Westin Maui Resort & Spa the best place to make a splash.
What are some things I shouldn't miss while on Maui?
Majestic Mount Haleakala, a 10,000-foot extinct volcanic crater - the world's largest. Black Rock Cliff Diving ceremony at our sister hotel, the Sheraton Maui Resort. The road to Hana - truly unspoiled beauty. Horseback riding in upcountry Maui. The view of the sunset on Ka'anapali Beach - you'll too discover just why this beach is voted amongst the best in the world. Honolua Bay - a marine preserve and one of the best snorkeling spots in Maui or great place for watching Surfers during the big Winter swells. Be prepared to encounter some lifelong memories. For more must-sees, please click here.
I heard I'd see whales, is this true?
This depends on what time of the year you visit. The graceful and gargantuan humpback whales migrate from Alaska mostly between December and April, however, some may arrive as early as November and leave as late as May. Our on site catamaran, Gemini, is famous for some of the best whale watch cruises on the magic isle and this is not to be missed, if you are visiting during this time.
Is there an ATM on property?
Yes, it is located next to the resort's main lobby Ocean Tower elevators.
Which credit cards will you accept on property?
Just about all of them - Visa, MasterCard, American Express, Discover, Diners and JCB.
Where can I get directions for areas around the resort and around the island?
Please stop by the valet or Concierge desk. We have a map of the island and will be more than happy to get you in the right direction.
How can I arrange for a luau, tours and activities while on Maui?
Our activities specialists at the Starwood Activities Desk will be happy to arrange tours for you. We highly recommend contacting them prior to arrival. Feel free to call 888.572.0878.
Frequently Asked Questions about rooms:
What time is check-in and check-out?
Check-in is after 4:00pm, while check-out is at 11:00am.
Do you have non-smoking rooms?
All rooms at The Westin Maui Resort & Spa are Non-smoking. Smoking is not permitted in any of the guestrooms or in any public areas of the hotel. Any evidence of smoking will result in a $350 cleaning fee.
Are there hair dryers in the rooms?
All guest rooms are equipped with a hair dryer, iron, ironing board and coffee maker.
Do the rooms have microwaves or refrigerators?
Yes, all of our rooms have mini-refrigerators for your use. None of our rooms have microwaves at this time.
Can I get a rollaway bed in my room?
All rooms will accommodate a rollaway bed, however, some room's space becomes a little tight with one. If you have a request, please contact the hotel and we will help you.
Can I upgrade my room at check-in?
Please inquire at the Front Desk upon registration for availability and pricing for higher room categories.
When will my room be serviced?
Housekeeping services the rooms between 8:30am and 4:00 pm. Should you wish to have your room serviced at a specific time, just let us know and we'll be happy to accommodate your request. You will also have the option of "The Green Choice" and can choose to opt out of Housekeeping services.
What are the minimum age requirements at The Westin Maui Resort & Spa?
• The minimum age required to book a The Westin Maui Resort & Spa room reservation is 18 and older. Also required is a credit card in the reservation holders name. Guests under 18 need an adult with a valid credit card in order to reserve the resort room as well as be present during check in.
• Spa services are available for guests ages 18 and older (subject to limitations and parental supervision). Access to locker rooms and WestinWORKOUT Fitness Studio is prohibited to those under 16 years of age and requires parental supervision for those under 18 years of age.
• For children ages 5-12, the Westin Family Kids Club® provides special amenities and activities in a fully supervised, action-packed daily program
• Starwood Preferred Guest (SPG) Kids Pass-an all-inclusive dining program is for children ages 4 to 12 years old.
• The adults’ only pool is restricted to ages 16 years of age and older.
• Our dining facilities offer kid-friendly menus for ages 12 and younger.
• No additional charge for children under the age of 18 sharing same guest room as parents or guardian.